Frequently Asked Questions - FAQs

• Are there any fees for opening an account ?

Your registration on our platform is totally free.

• How do I validate my account after registration?

Immediately after registration, you will get an email asking you to provide a set of required documents for verification and only after this step you will have your account validated.

• Are the transactions secure?

We assure you that your transactions are totally secure through our different security protocols that you can find in the security section of our website.

• How do you protect personal data?

Make sure you keep your different passwords secret. Despite this, FeexPay offers you the proper security device for the protection of your data while you are on the platform.

• What payment methods are accepted ?

MTN Mobile Money / MOOV Money / VISA / MASTERCARD

• How long will it take for the transfer to take effect after a payment request ?

Most of the time, refunds or repayments are instantaneous by mobile payment. On the other hand, it may happen that your requests are processed within a maximum period of 48 hours depending on the amount requested. Regarding the bank transfer, the refund will depend on the processing time of the transaction by the bank.

• Can we get support during the integration ?

You will benefit from dedicated support for any difficulty regarding integrations and any problem encountered in the use of our platform.

• Is it possible to create several stores on the same merchant account ?

You have the option of creating multiple stores linked to the same merchant account. The statistical data of these shops will be different and will allow you to easily take stock of the different transactions per shop.

• What is the account validation time?

Account validation can take up to 24 working hours.

• Is an IFU required to open an account?

Yes, an IFU number is mandatory for account creation (whether for a personal or business account).

• How can I find my shop ID?

You can find it in the "Developer" tab under the "id" section.

• How can I change my email address?

To change your email address, please contact our customer service via the following link Service client

• What is the payout duration?

Bank payouts: Usually within 7 working days.

Cross-border payouts: Approximately 72 working hours.

MTN Benin: Payouts are automatic.

In-country payouts: Maximum 72 working hours.

• Is it possible to request a refund?

Yes, refunds are possible. Click on the tab on your dashboard or contact customer service for further assistance.

• How do I request activation of card payments?

To activate this feature, go to your dashboard, click on the "Card KYC" tab, and fill out the form.

• Are mobile payments available from any country?

We are available in the following countries: Benin, Togo, Côte d'Ivoire, Congo, Senegal, Burkina Faso.

• Are bank payments international?

Yes, bank payments can be made internationally.

• Can customers pay in all currencies?

Yes, your customers can make payments in all currencies.

• Is there a reward program with FeexPay?

We offer a business introducers program. For more information, please send a request to contact@feexpay.me

• Can transaction fees be covered by the merchant?

Yes, the merchant can choose to cover the transaction fees. Contact our customer service if that's the case Service client

• Why are there transaction fees in addition to payout fees?

Payout taxes may apply to cross-network, cross-border, or bank transactions.

• Is there a payout option for other countries?

Yes, please check our pricing section for more information Tarification

• Are all cards accepted on FeexPay?

We only accept cards with a 3DS feature.

• Can individuals use FeexPay?

Yes, our services are also available to individuals.

• Why is the company name required during registration?

This name will be used to identify your account (shop name).

• Is it possible to sell training on FeexPay?

No, FeexPay can only be used for collecting payments related to training.

• Does FeexPay have a WooCommerce plugin?

Yes, we have a WooCommerce plugin. See the Developer section for more details https://docs.feexpay.me/#wordpress_integration

• Does FeexPay have a WordPress plugin?

Yes, a WordPress plugin is also available. Please see the Developer section https://docs.feexpay.me/#wordpress_integration

• Are there functional differences between personal and business accounts?

No, there are no functional differences between the two types of accounts.

• What are your fees?

Please check our dedicated page for pricing details.

• Do you have a mobile app?

Currently, we do not have a mobile app.

• Do you sell cards?

No, we do not offer card sales at this time.

• What is the minimum amount for a payout?

There is no minimum amount required, though some payouts may be subject to fees.

• Is there a monthly payment limit?

No, there is no monthly limit at this time.

• Are there other ways to send money besides FeexCorporate?

Currently, FeexCorporate is our only money transfer solution.

• How does a payment link work?

You can check our tutorial video for more details.